Privacy Policy

1. Information We Collect

We collect information necessary to provide and improve our AtiendeBot service:

• Business Information: Company name, business type, contact details, and service preferences
• WhatsApp Data: Messages, customer inquiries, and interactions processed through our AI system
• Usage Data: Service performance metrics, response times, and feature utilization
• Technical Data: Device information, IP addresses, and system logs for service optimization
• Communication Records: Support tickets, feedback, and correspondence with our team

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the AtiendeBot AI receptionist service
• Process customer inquiries and automate responses via WhatsApp
• Improve our AI algorithms and service performance
• Provide customer support and technical assistance
• Send important service updates and notifications
• Ensure compliance with legal obligations and service terms

3. Data Processing and AI Technology

AtiendeBot uses artificial intelligence to process and respond to customer messages:

• Messages are analyzed by our AI system to understand customer intent
• Automated responses are generated based on your business configuration
• Customer data is processed in real-time to provide immediate assistance
• All AI processing is designed to respect customer privacy and data protection

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share data only in these limited circumstances:

• WhatsApp Integration: Necessary data sharing with WhatsApp Business API for service functionality
• Service Providers: Trusted partners who assist in providing our service (hosting, analytics, support)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In case of merger, acquisition, or sale of business assets

5. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for all data transmission
• Secure cloud infrastructure with regular security audits
• Access controls and authentication protocols
• Regular data backups and disaster recovery procedures
• Employee training on data protection and privacy practices

6. Data Retention

We retain your information only as long as necessary:

• Active Service: Data is retained while your AtiendeBot service is active
• Business Records: Transaction and service records kept for legal and accounting purposes
• Customer Messages: WhatsApp conversation data retained according to your business needs
• Deletion: Data is securely deleted when no longer needed or upon service termination

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions for countries with equivalent data protection standards
• Other appropriate safeguards as required by applicable privacy laws

9. Children's Privacy

AtiendeBot is designed for business use and is not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through the AtiendeBot service interface

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: atiendebot@gmail.com
• Subject Line: Privacy Policy Inquiry

We will respond to your inquiry within 30 days of receipt.